Many of these services are available to all Ottawa Residents. However, settlement and newcomer-specific services are also listed. Please contact the organization directly to see if you qualify. Ronalee Carey Law is not affiliated to any services listed. Our list is intended to act as a guide to support new residents in building their own personal communities and support systems as they settle in the Ottawa area.
City of Ottawa - https://ottawa.ca/en
Call 311 – interpretation available in 170 languages
Email: 311@ottawa.ca
- Information on city recreational programs and children’s day camps
- Assistance with applying for child care and information on support for parents and children
- Financial and social assistance
- Job searching
- City services
Ottawa Public Library - https://biblioottawalibrary.ca/en
YMCA of the National Capital Region
https://www.ymcaottawa.ca/employment-immigrant-services/immigrant-services/newcomer-information-centre/
https://www.ymcaottawa-nic.ca/our-events
https://www.ymcaottawa-nic.ca/settlement-resources
Ottawa Community Resource Hub - https://cneo-nceo.ca/record/80314636/
- Safe and warm resting space
- Washrooms
- Charging stations and public computers, wifi and telephone
- Crisis Supports and referral services
- Mental health and addiction services
- Vaccine clinics
Ottawa Community Immigrant Services Organization - https://ociso.org/
- Get Settled
- Learn English
- Counseling
- Youth Services
- Community Connections: Friends of the Family
- Employment Support (after eligible to work)
Catholic Centre for Immigrant Services - https://cciottawa.ca/
- Settlement services
- Language services
- Employment services (after eligible to work)
- Community connections
Jewish Family Services Ottawa - www.jfsottawa.com
- Open to persons of all or no faiths
- Sliding-scale counseling services (cost depends on income level – please call their reception to discuss)
- Walk-in counseling clinic
- Settlement support
- Social events and workshops
- Community Kitchen
- Drop-in playgroups for children and parents
- Senior supports
Ottawa Chinese Community Service Centre - occsc.org
- Serves individuals of all nationalities with services available in English and Chinese dialects
- Settlement services, including help with children’s school registration, driver’s license and health insurance
- Interpreter and translation services
- Counseling services
- English language classes
- Employment Services (after eligible to work)
PAND Settlement Services - www.pandsettlement.ca
- Settlement Services for Iranian and Farsi-speaking individuals
- Program connection
- Employment support (after eligible to work)
- Mentorship
- Pre- and post-arrival supports
- Language training
Settlement services are also available at:
- Somali Centre for Family Services (org)
- Lebanese and Arab Social Service Centre (ca)
Find your local Community Health Centre
https://www.ottawapublichealth.ca/en/public-health-services/health-centres-and-resources.aspx#:~:text=Community%20health%20and%20resources%20centres%20%20%20,Merivale%20Road%20613-722-4000%20%2013%20more%20rows%20
- Family doctor and health services
- Community programs vary by location
Walk-In Clinics that accept the Interim Federal Health program (IFHP) – “brown paper”
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Orléans Urgent Care
1220 Place d'Orléans Drive (613) 841-5389
Monday – Friday 8:00 am to 9:00 pm
Saturday – Sunday 8:00 am to 3:00 pm
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Restore Medical Clinic
786 Bronson Avenue (613) 416-1000
Monday – Friday 9:00 am to 5:00 pm
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Priya Medical
117 Centrepointe Drive (613) 226-2100
Monday – Tuesday 9:30 am to noon
Wednesday – Friday 9:30 am to 3:00 pm
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Lamira Medical Centre
1395 Bank Street (613) 422-3477
First come, first serve. Call ahead to confirm walk-in clinic hours.
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**All hospital emergency departments in Canada accept the IFHP.
Find a Canadian tax clinic: https://www.canada.ca/en/revenue-agency/campaigns/free-tax-help.html
Centretown Community Health Centre - www.centretownchc.org/programs
- LGBTQIA+ Newcomer group (French available)
- Health and Wellness programs, including a Trans Health Program
- Outreach and support
- Counseling
- Senior supports
- Social groups
Family Services Ottawa - familyservicesottawa.org
- Sliding-scale counseling services (cost depends on income level – please call their reception to discuss)
- Parenting programs
- Walk-in counseling clinic
Canadian Mental Health Association - https://ottawa.cmha.ca/
Call: (613) 737-7791 Email: general@cmhaottawa.ca
- Mental health services
- Addiction services
Immigrants Working Centre - Trades Gateway Program - tradesgateway.ca
- Online portal to assist internationally trained tradespeople in the steps to licensing and/or certification for trades in Ontario
Mental Health 4 Success Program - https://fruitsfromtheroots.com/psychotherapy/
- Mental health services for newcomers
- In-person in the Greater Toronto Area
- Virtual for Ottawa and other areas
- Bridge to Registration and Employment in Mental Health Program (BREM) for Newcomer Clinicians
Ottawa Immigrant Women Services - ( Women Only ) www.immigrantwomenservices.com
- Settlement Services
- Counseling
- Childcare services
- Employment services
- Language development
- Computer training
- Weekly community activities
- Interpreter services
Bruce House - Clients with HIV/AIDS and their families
https://brucehouse.ca/programs/become-a-client/
- Volunteer Support
- Health and Wellness programs
- Outreach and support
- Safe housing supports
AIDS Committee of Ottawa - http://aco-cso.ca/support/
- Outreach and supports
- One-on-one support
- Social groups
- Phone/computer access
- Health promotion and therapies
Youth Service Bureau - www.ysb.ca
- Mental health walk-in clinics
- Employment services
- Health clinics and various walk-in programs
- 24 hours youth crisis line: 613-260-2360
Good2Talk - https://good2talk.ca/ontario/
Call: 1 866 925 5454 Text: Good2TALKON to 686868
Canadian Centre for Victims of Torture - https://ccvt.org/
Call: 416 363 1066 or 416 750 3045
- Mental health services
- Settlement services
- Language services and skills training
